Privacy Policy

Privacy Policy

Introduction

Welcome to https://bereavement-clearance-coventry.vibereports.co.uk (hereafter referred to as “Bereavement Clearance Coventry,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information we receive from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://bereavement-clearance-coventry.vibereports.co.uk.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. Interactions between our users and our support team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These external entities have their own privacy practices, and we encourage you to review their policies before engaging with them.

Processing Activities

When you interact with Bereavement Clearance Coventry in any of the ways mentioned above, we engage in various data processing activities:

  1. Account Management: We collect and process information when you create an account with us, including your name, contact details, and login credentials.
  2. Payment Transactions: Financial data is collected for processing payments, which includes payment method details, billing addresses, and transaction history.
  3. Service Delivery: We gather information necessary to provide our services, such as personal details relevant to the service requested.
  4. Communication: By registering for our newsletters or choosing to receive communications from us, you agree to the collection of your contact information for marketing or transactional purposes.

Personal Data Collection

We collect several types of personal data, which can be categorized as follows:

  1. Account and User Information: This includes your name, user ID, email address, and password (hashed and salted for security).
  2. Payment Details: Credit card numbers, payment history, and billing addresses are processed through secure third-party payment gateways.
  3. Financial Data: We may collect bank account information if you choose to link it for seamless transactions.
  4. Purchase History: Records of your orders, including products purchased, quantities, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and analytics.
  6. Location Data: Information about your geographical location when you interact with our services on a mobile device.
  7. Feedback and Reviews: We may collect feedback, survey responses, and product reviews to enhance our service.
  8. Social Media Handles: If you choose to connect your social media accounts, we may access publicly available information from those platforms.
  9. Product Interaction: Data on how you interact with our products, including page visits, feature usage, and purchase behavior.

We collect this data through various methods: user input forms, order processes, automated tracking technologies (such as cookies), and third-party data providers.

Cookies

To enhance your experience and provide relevant content, we use cookies on our website. Cookies are small text files stored on your browser that serve multiple purposes:

  1. Strictly Necessary: These ensure the basic functions of our website, such as remembering your login credentials and maintaining session data.
  2. Preference: They allow us to remember your preferences and settings, like language choices or display settings.
  3. Analytics: Analytics cookies help us understand user behavior, providing insights into how visitors navigate and interact with our site.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business interests. After this period, we securely delete or anonymize your data unless required otherwise by law.

Children’s Privacy

Bereavement Clearance Coventry does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: You have the right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your personal information.
  4. Restriction: You may limit the use of your data for specific purposes.
  5. Portability: You have the option to receive your personal data in a structured, commonly used format.
  6. Objection: You can object to the processing of your data for certain purposes.
  7. Non-Discrimination: You are protected from adverse decisions based solely on automated processing of your personal data.
  8. Data Portability and Withdrawal of Consent: You have the right to withdraw consent at any time, although this may impact our ability to provide you with certain services.

To exercise these rights or if you have any concerns regarding your privacy, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Mail: Bereavement Clearance Coventry, Data Protection Team, [Street Address], [City, State, ZIP Code]

We appreciate your trust in sharing your personal information with us, and we are committed to protecting it.